Challenge

Due to the hazardous nature of chemical manufacturing, Dow developed a rigorous workplace safety program with in-depth change management processes and considerable internal audits. The challenges the client faced with the incumbent service provider included poor EH&S performance, unacceptable audit results, budget challenges (including payroll and vendor spend), lack of sound change management practices, inconsistent results across the regions, and lack of client satisfaction.

Solution

• Formed a safety partnership with Dow cultivating a robust culture of safety through training and compliance with Dow’s process safety standards.
• Reviewed the day-to-day operations and hired EH&S and ODMS (Operational Discipline Management System) leads.
• Reviewed expenditures and optimized vendor contracts by securing national pricing with key suppliers. Restructured RFPs and bid evaluations.
• Refined financial reporting processes to ensure timely and accurate accruals, variance analysis, and forecasting.
• Re-evaluated portfolio metrics and requirements.

Outcome

• On two occasions exceeded 2M & 3M man-hours worked incident free without a recordable incident.
• Reduced payroll by $1M in Year One.
• Streamlined positions to right size the operations and meet all budget and contractual requirements.
• $7M saved during the first 3 years of the contract.

Newmark transformed Frontier’s operational efficiency by implementing advanced technology platforms. These innovations have streamlined work order processing, reporting, and invoicing.

Challenge

In 2023, Newmark was awarded the FM contract from Frontier. We inherited systems that were outdated, heavily reliant on manual processes, and plagued by poor user communication and technician visibility. Newmark invested in an innovative platform using TRIRIGA, Newlitic, and Power BI to improve the work order process, enhance strategic decisions, increase efficiency, and reduce costs.

Solution

• Improved work order process through TRIRIGA. Automated assignments and mobile capabilities for offline task management. Streamlined cost tracking, vendor invoicing, and facility project management, enhancing payment efficiency and reporting.
• Provided real-time data insights by integrating work order tracking with a data warehouse via APIs. Enhanced dashboard/report creation using Newlitic Data Analytic. Featured detailed work order analysis and advanced filtering. Analyzed technician workload trends. Evaluated customer satisfaction scores over time to reveal trends. Improved decision-making and operational efficiency.
• TRIRIGA transformed invoice processing with electronic submissions, automatic validation, and seamless AP system integration for real-time updates. Vendor self-service provides direct access to work orders and invoices, cutting AP response times.
• The finance team deployed Power BI to enhance financial analytics for cost-saving decisions, improving vendor alignment and planning.

Outcomes

• TRIRIGA provided a 40% improvement in Work Order processing, reduced the admin burden for invoicing by 50%.
• Newlitic and Power BI improved reporting and analytics by 80%.

Newmark has worked with ZS Associates, a global management consulting firm, to transition their offices to a hybrid work model while optimizing their real estate footprint across the portfolio.Newmark transformed Frontier’s operational efficiency by implementing advanced technology platforms. These innovations have streamlined work order processing, reporting, and invoicing.

Challenge

To adapt to a changing business delivery model, ZS Associates needed to overhaul their global office strategy to create a cohesive global office landscape that supports diverse work styles and enhances productivity across North America, Europe, and Asia.

Solution

• Partnered with client leadership to analyze and identify the evolving patterns of business operations and delivery.
• Developed a new global office landscape designed to support various working methods while boosting productivity, rolled out over 18 months across key regions.
• Designed workspaces that provide a shared and identifiable experience and purpose, while allowing for distinct local identities.
• Standardized workplace guidelines infused with brand and culture were created for workspaces, collaboration zones, and social areas.

Outcome

• Successfully designed a workplace model that unifies global offices while allowing each location to retain its own unique vernacular.
• New organizational structure enhanced interaction and collaboration among team members and clients.
• Implemented advanced technology and audiovisual platforms, equipping offices with modern tools for efficient team and client interaction.
• Achieved a reduction in the real estate footprint, while managing to increase staffing levels by more than 40%.